The MOQ is 1 case pack and varies by product, typically 11, 12, or 15 units. This ensures wholesale customers receive the best possible pricing and helps manage inventory efficiently. Refer to each product's page for specific MOQ details listed next to the "Add to Cart" button.

To qualify for a wholesale account, you need to have a valid business license and a physical retail location. Apply through our website by filling out the wholesale application form here.

Payment is due at the time of purchase.

We typically fulfill orders within 4 business days depending on order volume, time the order was received, and the shipping option you selected at checkout. Fulfillment times are longer during holidays and are not guaranteed.

Once your order is fulfilled, it is picked up by the shipping carrier and sent according to the shipping method selected at checkout:

• Standard Shipping: You can expect to receive your package within 3-10 business days from when your order was fulfilled.
• Expedited Shipping:  you can expect to receive your package within 2-3 business days from when your order was fulfilled.

Please note, delivery dates are not guaranteed and refunds are not available for late packages.

We accept returns and exchanges for defective or damaged products within
30 days of receipt. Please contact our customer service team to initiate a return or exchange at support@xmondohair.com.

Yes, we provide marketing materials, product images, and promotional support to help our wholesale partners succeed. Contact our marketing team at marketing@xmondohair.com for more information.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.

If you encounter any issues with your order, please contact our customer service team at support@xmondohair.com as soon as possible. We are here to help resolve any problems and ensure your satisfaction.